Privacy Policy
Last updated: January 1, 2025
1. Information We Collect
When you use the Middleware website, submit a support ticket, or request a quote, we may collect the following information:
- Name, email address, and phone number
- Company name and job title (optional)
- Technical details about your issue or requirements
- IP address and browser information for security and analytics
2. How We Use Your Information
We use the information we collect to:
- Respond to your support tickets and quote requests
- Deliver products and services you have ordered
- Improve our website and customer experience
- Send transactional emails related to your requests
- Comply with legal obligations
We do not sell, rent, or share your personal information with third parties for marketing purposes.
3. Data Storage
Your data is stored securely on Cloudflare's enterprise-grade infrastructure (D1 and R2). All data is encrypted in transit and at rest.
4. Cookies
We use essential cookies to maintain your session and authentication state. We do not use tracking or advertising cookies.
5. Your Rights
You have the right to:
- Request a copy of the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
To exercise these rights, email us at privacy@middleware.ae.
6. Contact
Questions about this policy can be directed to info@middleware.ae.